Cancellations

We understand that plans change, and we try to make cancelling an order with Nightowla as simple as possible.

Cancelling Before Dispatch

If you need to cancel your order, please contact us as soon as possible at info@nightowla.com with your order number. If your order has not been dispatched yet, we will cancel it and refund you in full to your original payment method.

Cancelling After Dispatch

If your order has already been dispatched when you ask to cancel, we may not be able to stop the delivery. In that case you can still cancel under your 14-day right to cancel once the parcel arrives, as explained in our Refund and Returns policy, as long as the items are unused and in their original condition.

Changing an Order

If you would like to change an item, a size or your delivery address after ordering, please contact us straight away at info@nightowla.com. We will do our best to help, but we cannot promise changes once an order is being processed or has been dispatched.

Cancellations by Us

In rare cases we may need to cancel an order ourselves, for example because an item is out of stock, because of a pricing error or because we suspect fraud. If this happens, we will tell you as soon as possible and refund anything you have paid in full.

Contact Us

To cancel or change an order, email us at info@nightowla.com.